Company: Future Life Care & Biotech Pvt. Ltd.
Effective Date: 13 May 2026
Last Updated: 13 May 2026
This Grievance Redressal Policy (“Policy”) establishes the framework, procedures, responsibilities, timelines, and compliance standards for handling customer complaints, distributor grievances, disputes, concerns, and service-related issues associated with Future Life Care & Biotech Pvt. Ltd. (“Company”, “We”, “Our”, or “Us”).
The purpose of this Policy is to:
This Policy applies to all customers, distributors, business associates, leaders, vendors, and users associated with the Company.
The Company may accept grievances related to:
The Company reserves the right to determine whether a complaint falls within the scope of this Policy.
Users may submit grievances through official Company communication channels including:
Users may be required to provide:
Anonymous or unverifiable complaints may not be entertained.
Upon receipt of a grievance:
Acknowledgement of a complaint does not guarantee acceptance of claims or liability.
The Company reserves the right to:
Users are expected to cooperate fully during investigations.
Submission of false or misleading information during grievance proceedings may result in rejection of the complaint and disciplinary action.
The Company aims to resolve grievances within reasonable timelines depending on:
Certain disputes may require extended investigation periods.
The Company shall not be liable for delays caused by:
If a user is dissatisfied with initial resolution, the matter may be escalated to higher Company authorities for further review.
Escalation requests must include:
The Company reserves the right to determine the final resolution after internal review.
Complaints regarding distributor conduct including:
may result in:
The Company reserves sole authority in determining disciplinary outcomes.
The Company strictly prohibits:
The Company reserves the right to:
False or malicious complaints may result in disciplinary or legal action.
The Company shall make reasonable efforts to maintain confidentiality of grievance-related information.
However, information may be disclosed where required:
Users agree not to publicly circulate incomplete or misleading grievance information during investigation stages.
The Company shall not be liable for:
The maximum liability of the Company shall remain limited to lawful obligations arising under verified records.
The Company shall not be responsible for delays in grievance handling caused by events beyond reasonable control including:
During such situations, resolution timelines may be extended.
The Company reserves the right to modify, revise, amend, or update this Grievance Redressal Policy at any time without prior notice.
Updated versions shall become effective immediately upon publication on official Company platforms.
Users are advised to review policies periodically.
This Grievance Redressal Policy shall be governed by and interpreted in accordance with the laws of India.
Any disputes arising under this Policy shall be subject to the exclusive jurisdiction of courts located in Maharashtra, India.
The Company aims to resolve grievances fairly and transparently; however, resolution outcomes shall remain subject to verification, compliance obligations, operational feasibility, and applicable laws.
The Company strongly recommends legal review of this Policy before final implementation or publication.
For complaints, grievances, or dispute-related matters, contact:
Future Life Care & Biotech Pvt. Ltd.